It is possible that an item does not match your expectations, or you change your mind. You have 14 days of purchase to request an exchange or credit upon returning*the goods.
To request a refund, please send us an email with your name, address, order number, and giving us the reason why you are returning* the item at: +7 981 810 87 03 (WhatsApp) Ekaterina.
In certain circumstances we may be able to offer an exchange for another piece or an Online Store Credit.
If unfortunately, the piece has a default, please contact us within 5 days of receiving your order with sending clear pictures of the piece, so we can understand the problem. Once you have notified us of your faulty item, we will confirm your return in writing. You should then post the item back to us.
Efemmera will not take care of any mishandled pieces, but only if an eventual factory fault has occurred. Refer to our care & production page to learn more on how to handle your pieces.
For reasons of hygiene, we are unable to offer exchanges or refunds on lingerie items must be unworn & unwashed. Please place a new order and follow the return instructions for a refund.
We do not offer return and exchange on discounted items.